Hoki178 Terms & Conditions – Malaysia Platform Usage Policy

In these Terms & Conditions, the following words and phrases carry the meanings set out below unless the context requires otherwise:

• "hoki178" / "Platform" / "We" refers to the hoki178 digital entertainment platform operating at https://hoki178.site and all associated subdomains, mobile applications, and service channels.
• "Member" / "You" / "User" refers to any individual who registers for and uses hoki178's services.
• "Account" refers to an individual user account registered at hoki178.
• "Account Balance" refers to the total amount of funds in MYR available in a member's account at any given time.
• "Bonus" refers to any credit, free spin, cashback, or promotional offer granted by hoki178 to members from time to time.
• "Rollover" / "Turnover" refers to the minimum wagering requirement that must be met before a bonus or any winnings derived from it can be withdrawn.
• "KYC" (Know Your Customer) refers to the member identity verification process required by hoki178 in accordance with industry compliance standards.

To register and use hoki178's services, you must meet all of the following eligibility requirements:

• You are at least 18 years old at the time of registration. hoki178 maintains a zero-tolerance policy toward the use of the platform by underage individuals.
• You are a Malaysian citizen or a legal resident of Malaysia.
• You are not currently on a self-exclusion list at any gambling platform.
• You are not registering on behalf of another individual or business entity.
• All information you provide during registration is true, accurate, and up to date.

Hoki178 reserves the right to request proof of age at any time. If a member is found to have registered using false information or is underage, the account will be terminated immediately and all associated balances may be forfeited.

Each member is permitted to hold only one (1) active account at hoki178 at any time. Holding more than one account, whether directly or through another person, is a serious breach of terms and will result in the closure of all associated accounts and the forfeiture of all balances and winnings.

You are solely responsible for keeping your account login credentials secure, including your username and password. hoki178 is not liable for any losses resulting from the disclosure of your login details to a third party. Please contact hoki178's support team immediately if you suspect your account has been compromised.

• Never share your login credentials with anyone — including family members.
• Use a strong, unique password for your hoki178 account.
• Log out of your account after every session, especially on shared devices.
• Enable two-factor authentication (2FA) where available for added security.

Hoki178 supports the following deposit and withdrawal methods, which are the primary payment options in Malaysia:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow
• Online Banking (FPX): Maybank2u, CIMB Clicks, and all Malaysian banks participating in the FPX network

Deposit: The minimum deposit amount is RM 10 per transaction. There is no standard maximum limit, though limits may vary depending on the payment method and your account verification level. All deposits are processed instantly and credited to your hoki178 account within seconds of payment confirmation.

Withdrawals: The minimum withdrawal amount is RM 30 per request. Withdrawals to Malaysian e-wallets are processed within 15 to 30 minutes in most cases. Requests requiring additional KYC verification may take up to 24 business hours to process. hoki178 reserves the right to request additional verification documents before approving a withdrawal to ensure your account's security.

Hoki178 does not charge any transaction fees on deposits or withdrawals. However, your payment provider may impose their own fees, which are beyond hoki178's control.

Hoki178 offers a variety of bonuses and promotions to members from time to time, including a welcome bonus for new members, reload deposit bonuses, free spins for slot games, cashback on Sports Betting (including badminton, Malaysia Super League football, and EPL) and special promotions during major tournaments. All bonuses are subject to the following terms:

• Rollover Requirement: Every bonus carries a rollover requirement that must be fulfilled before any associated winnings can be withdrawn. The specific rollover requirement is stated in the terms of each individual promotion.
• Validity Period: All bonuses have a stated validity period. Any bonus not used within this period will expire automatically.
• One Active Bonus: In most cases, only one bonus can be active at a time. Activating a new bonus may cancel any existing bonus whose rollover has not yet been completed.
• Betting Limits During Bonus: While a bonus is active, a maximum bet limit may apply to prevent abuse. Breaching this limit may result in cancellation of the bonus and any associated winnings.
• Game Exclusion: Certain games may be excluded from contributing toward rollover requirements. A list of excluded games is included in the terms of each promotion.

Hoki178's Sports Betting section covers a wide range of sports, including badminton (BWF, Malaysia Open, Thomas Cup), football (EPL, Malaysia Super League, La Liga), cricket (IPL, Asia Cup, Test matches), and esports. General betting rules are as follows:

• All confirmed bets are final and cannot be cancelled, except under specific circumstances outlined in the relevant betting rules.
• Odds displayed are current at the time a bet is placed and may change between the moment you select them and when you confirm the bet. Bets are confirmed at the odds applicable at the time of confirmation.
• Hoki178 reserves the right to void or suspend any bet where there is a technical error in the odds calculation, or where there is evidence of match irregularities.
• For postponed or cancelled matches, bets will generally be refunded in full to the member's account, unless otherwise specified in the sport-specific rules.
• In live betting, system response time is critical. hoki178 is not responsible for any delays caused by a user's internet connection or technical factors outside the platform's control.

Hoki178 determines the final outcome of all bets based on official results issued by the relevant tournament organising body. Any dispute regarding a bet outcome must be submitted to the hoki178 support team within 72 hours of the official result being announced.

All casino and slot games on hoki178 are powered by software from internationally licensed providers. The RNG used across all these games has been certified by internationally recognised independent testing bodies, ensuring genuine fairness and randomness in every outcome.

• The Return to Player (RTP) for each slot game is stated in the game information. RTP is a long-term statistical value and does not guarantee outcomes in any individual session.
• Progressive jackpot winnings are subject to full verification and KYC processing before any payout is made.
• Any technical disruption or connection failure during an active round will be resolved based on the game state recorded by hoki178's servers. The outcome stored on the server is final.
• The use of any unauthorized automated software, bots, or assistance tools during gameplay is strictly prohibited and may result in immediate account closure.

The following behaviors are strictly prohibited on the hoki178 platform. Violating any of the below may result in a warning, temporary suspension, or permanent account closure, along with forfeiture of all balances and winnings:

• Registering or using more than one account (multiple accounts)
• Providing false or misleading information during registration or the KYC process
• Using the platform for money laundering or financing any illegal activity
• Attempting to exploit technical errors or system vulnerabilities for unauthorized gain
• Using bots, automated software, or any other unauthorised means to play or place bets
• Colluding with other members to manipulate betting or game outcomes (collusion)
• Abusing the bonus or promotion system in a manner that goes against the spirit of the offer
• Using another member's account or allowing someone else to use yours
• Any action that disrupts, damages, or attempts to breach the security of the hoki178 platform

Hoki178 respects your privacy and is committed to protecting the personal data you provide to us. All personal information is collected, stored, and processed in accordance with the hoki178 Privacy Policy, which forms an integral part of these terms.

The data we collect includes registration details (name, phone number, email), identity verification information (KYC), financial transaction records, betting and gaming history, and technical data such as IP addresses and device information. All data is protected with 256-bit SSL encryption and stored on secure servers.

Hoki178 will not share your personal data with any third party except: (a) with your explicit consent; (b) when required by law or a valid court order; or (c) with third-party service providers who assist us in operating the platform, subject to strict confidentiality agreements.

For more information, please refer to our hoki178 Full Privacy Policy.

Hoki178 reserves the right to suspend or close any member account at any time if there is a breach of these terms, fraudulent activity, or any other circumstance deemed necessary to protect the platform and its members. In such cases, hoki178 will endeavour to notify the member concerned, unless the situation requires immediate action.

Self-Exclusion: Members who feel they may have a gambling-related problem may request account self-exclusion at any time by contacting the hoki178 support team. Self-exclusion requests will be processed within 24 hours and the account will be locked from all betting and gaming activity. Any remaining balance will be returned to the member following the required verification process.

Hoki178 provides this platform on an "as is" basis, without any express or implied warranties beyond those explicitly stated in these terms. To the fullest extent permitted by applicable law, hoki178 shall not be liable for:

• Any financial losses arising from betting or gaming activity on the platform
• Service disruptions caused by system maintenance, technical failures, cyberattacks, or circumstances beyond our control (force majeure)
• Any losses arising from use of the platform that does not comply with these terms
• Indirect, consequential, or punitive losses arising from the use of or inability to use the platform

Hoki178's maximum liability under any circumstances shall not exceed the total amount you have deposited into your account in the 30 days prior to the relevant claim arising.

Hoki178 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Amendments take effect as soon as they are published on the platform. It is your responsibility to review these terms periodically. Your continued use of the hoki178 platform following any amendments constitutes your acceptance of the revised terms.

For any enquiries regarding these Terms & Conditions, please contact the hoki178 support team via:

• Live Chat: Available directly on the hoki178 platform, 24 hours a day, 7 days a week
• Email: support@hoki178.site

Our team operates in Bahasa Melayu and will endeavour to respond to all enquiries promptly.