Hoki178 Privacy Policy – Data Protection for Malaysian Members

Welcome to the Privacy Policy hoki178. This document was written with one purpose — to give you a clear, honest and straightforward picture of how we handle your personal data as a member of our digital entertainment platform.

Hoki178 operates as an online casino and Sports Betting platform serving users in Malaysia. In providing these services, we necessarily collect and process certain personal data — to enable you to register, make deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, play slots and Live Casino games, place sports bets on badminton, EPL football, Malaysia Super League, cricket, and enjoy all other features of our platform.

We take this responsibility very seriously. All of hoki178's data handling practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised iGaming industry standards. If at any time you have questions or concerns about how we handle your data, please contact us at support@hoki178.site — include "Data Enquiry" in the subject line — and we are committed to responding to every query transparently and promptly.

Hoki178 collects personal data through several distinct channels. Below is a detailed explanation of the types of data we collect and how they are collected:

a) Data you provide directly to us:

• Registration information: Username, email address, Malaysian mobile number, password (stored in encrypted form) and date of birth
• KYC (Know Your Customer) Information: Copy of identity document (MyKad), NRIC number, identity verification selfie, and proof of address where required
• Financial information: E-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow information, or bank details for FPX — required to process deposits and withdrawals
• Communications with us: Any messages, enquiries or complaints you send to the hoki178 support team via live chat or email

b) Data collected automatically when you use the platform:

• Technical data: IP address, web browser type and version, device operating system, screen resolution, and unique device identifier
• Usage data: Pages visited, time spent in each section of the platform, clicks and in-platform actions, games played and bets placed
• Location data: Approximate geographical location based on your IP address, used solely to verify that you are accessing from Malaysia
• Cookie data: Session information, language preferences, personal settings and analytics data — explained in further detail in Section 6

c) Data from third parties:

• Identity verification information from the KYC service providers we work with
• Payment verification information from Malaysia-based payment gateway providers
• AML (Anti-Money Laundering) screening data from accredited compliance services

Hoki178 only uses your personal data for legitimate and necessary purposes. The following is a complete list of how your data is used:

• Account management: Creating and maintaining your account, enabling you to log in and use all features on the hoki178 platform
• Financial transaction processing: Processing your MYR deposits via e-wallet or FPX, and handling your withdrawal requests quickly and securely
• Identity verification and security: Conducting KYC processes to verify that you meet the minimum age requirement of 18, prevent fraud, and protect all members from unlawful activity
• Legal compliance: Meeting reporting obligations under anti-money laundering (AML) laws, executing valid court orders, and complying with directions from relevant authorities
• Platform improvements: Analysing usage patterns to identify areas for improvement, ensuring the hoki178 platform stays fast, stable and easy to use across all devices
• Service-related communications: Sending important account notifications, transaction confirmations, terms updates and critical security information
• Customer support: Resolving issues, responding to enquiries, and handling your complaints effectively — by accessing relevant account records where necessary
• Responsible gambling: Monitoring betting patterns to identify early signs of problem gambling and reaching out to members who may need support
• Marketing (with consent): Sending information about hoki178 promotions, bonuses and special offers — exclusively to members who have opted in to receive marketing communications

Hoki178 does not sell, rent or trade your personal data to any third party. However, in the course of operating the platform, we need to share certain data with the following parties, within strictly defined limits and subject to confidentiality agreements:

• Licensed game providers: Companies such as Pragmatic Play, PG Soft and Spadegaming receive the game session data necessary to operate the slots and Live Casino games you play. This data does not include personal information that directly identifies you.
• Malaysian payment gateways: Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX processors receive the transaction information necessary to process your deposits and withdrawals. All such sharing is governed by each provider's own privacy policy, which is regulated by Bank Negara Malaysia.
• KYC and compliance services: The identity verification and AML screening service providers we engage receive copies of your KYC documents for verification purposes. These providers are contractually bound to use that data solely for verification.
• Technical service providers: Hosting, cybersecurity and technical infrastructure service providers that support hoki178 platform operations may have limited access to data in the course of providing their services, subject to strict data processing agreements.
• Lawful authorities: Hoki178 will disclose personal data to Malaysian authorities (such as the police, regulatory bodies or courts) when required by applicable law, a valid court order or a directive from the relevant authority. In such cases, we will endeavour to notify you if permitted to do so.

Hoki178 continuously invests in security infrastructure to protect your personal data from unauthorised access, disclosure, alteration or destruction. The key security measures we have in place are as follows:

• 256-bit SSL Encryption: All communications between your device and hoki178's servers are encrypted using 256-bit TLS/SSL protocols — ensuring your data cannot be intercepted or read by third parties during transmission
• Data-at-rest encryption: Sensitive data stored in hoki178's databases — including passwords (hashed), financial information, and KYC documents — is encrypted using industry-grade encryption algorithms.
• Internal access controls: Only hoki178 staff who have been specifically authorised and have a legitimate business need may access member data. All access is logged and monitored.
• 24/7 security monitoring: An automated security monitoring system watches the hoki178 platform around the clock to detect and respond to any suspicious activity or attempted breaches
• Two-factor authentication (2FA): We support two-factor authentication for member accounts and enforce mandatory 2FA for all internal access to administration systems
• Regular penetration testing: The hoki178 platform undergoes regular security assessments by independent cybersecurity experts to identify and address vulnerabilities before they can be exploited
• Incident response plan: Hoki178 has a tested and ready-to-execute security incident response procedure. In the event of a data breach affecting members, we are committed to notifying affected members within the timeframe required by applicable law.

While we take all reasonable steps to protect your data, no security system is 100% breach-proof. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact us immediately if you suspect any suspicious activity on your hoki178 account.

Hoki178 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit the hoki178 platform. Below are the types of cookies we use:

You can manage or delete cookies through your web browser settings. However, removing or blocking essential cookies may affect the functionality of the hoki178 platform and your gaming experience. For guidance on managing cookies in your browser, refer to your browser's help documentation.

As a hoki178 member and an individual protected under Malaysia's data protection laws, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at support@hoki178.site:

Hoki178 is a digital entertainment platform strictly limited to individuals who are aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18. We implement age verification procedures during registration and KYC to enforce this age restriction.

If we discover that we have collected personal data from anyone under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on hoki178, please notify us at support@hoki178.site without delay.

The hoki178 platform may contain references or links to third-party services such as game providers, payment providers, and support services. When you interact with any of these third-party services, the relevant third party's privacy policy will apply — not hoki178's Privacy Policy.

Hoki178 is not responsible for the privacy practices or content of any third-party services. We encourage you to read the privacy policy of each third-party service you use, including payment gateways such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX providers. That said, all data sharing with these third parties is subject to strict contractual agreements as outlined in Section 4.

Hoki178 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements or improvements to how we protect your data. Each version of the Privacy Policy will display the "Updated" date at the top of the document.

If we make material changes to this Privacy Policy that significantly affect your rights, we will notify you via the email address registered to your hoki178 account before the changes take effect. For less significant changes, notification through the platform is sufficient.

Your continued use of the hoki178 platform after the effective date of any amended Privacy Policy will be considered your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns or requests regarding this Privacy Policy or how hoki178 handles your personal data, please do not hesitate to reach us through the following channels:

• Privacy Email: support@hoki178.site — please include "Privacy Enquiry" in the subject line to help us respond faster
• Live Chat: Available directly on the hoki178 platform, 24 hours a day, 7 days a week in Bahasa Melayu

We are committed to responding to all privacy-related enquiries within 5 business days from the date of receipt. For more complex requests such as data deletion or disputes relating to data processing, we may require up to 30 working days to resolve them fully, though we will keep you updated throughout the process.

Hoki178 believes accountability is the foundation of trust. If you are not satisfied with our response to any privacy concern, you have the right to lodge a complaint with the Department of Personal Data Protection under Malaysia's Ministry of Communications and Digital.